One of the items that has been brought to our attention is that some of the statements you receive in the mail are "falling-apart" when you open the envelope.
We apologize for that happening.
As a new practice - we are not folding our stationary on the perforation in hopes that this will preserve the integrity of our statements when you recieve them. In the past, by folding them on the perforation it was in fact ripping them.
Might I also suggest to eliminate this issue that you sign up for I-View. By doing this you can get all the information electronically. You can also choose to go paperless by signing up for eStatements and receive your monthly statement in your email inbox.